Support

Questions, problems or ideas? Write to [email protected] — we read every message.

Common questions

The compass looks wrong. Move away from metal, magnets, cars and other electronics, then move the phone slowly in a figure 8 a few times. The accuracy row under the dial shows what your phone reports. Some phones do not report accuracy at all; the app then says so instead of guessing.

True north or magnetic north? Tap the north button under the dial. True north uses the magnetic declination your phone calculates for your position, so it needs one GPS fix first.

GPS is searching. Go to open ground with a clear view of the sky and wait a minute. The app works without mobile data or Wi-Fi, but GPS needs to see satellites.

Does the app work offline? Yes. The guide, compass, rescue card, SOS tools and sky tools work with no internet connection.

How do I send my location? Open SOS and tap "Send location by SMS". Your SMS app opens with your coordinates; choose a contact and send. SMS needs phone signal but no mobile data.

SOS Flash does not light the flashlight. Some phones have no flashlight or block it while the camera is in use by another app. The app then flashes the screen instead.

How do I cancel Escape Tin Pro? Google Play > your profile > Payments & subscriptions > Subscriptions > Escape Tin > Cancel. Uninstalling the app does not cancel it.

I changed phones and lost Pro. Sign in to the same Google account and use "Restore purchases" in the app.

Safety

The app is a navigation aid and general information, not a substitute for training, a physical map and compass, or emergency services. In an emergency call your local emergency number.